Website Prices
& Featured Product
Prices advertised are
for guidance purposes only and include all applicable compulsory taxes and
airport charges. "Prices from" act as an indication only. Due to the
nature of holiday pricing, we
would like to draw
your attention to the fact that prices may fluctuate (either up or down) and
the final price for your chosen requirements will be offered at the time of
your enquiry. All
Holiday and Room
pricing is based on maximum adult occupancy therefore. In the event of under
occupancy, additional supplements may apply. Resort transfers are not included
except in Far East
destinations however
are available on request. Optional extras such as additional leg room or
in-flight meals are not included unless indicated. Hotel amenities and added
value offers may be subject to
restrictions. For
full booking conditions please see the below. All Holidays, Rooms and Airfares
are subject to availability which may be extremely limited.
YOUR CONTRACT IS
WITH THE GLOBAL TRAVEL GROUP PLC, OF GLENDALE HOUSE, GLENDALE BUSINESS PARK, SANDYCROFT, NR CHESTER, CH5 2DL. THE FOLLOWING INFORMATION
FORMS THE BASIS OF SUCH CONTRACT.
Triton Holidays IS A TRADING NAME OF THE GLOBAL TRAVEL GROUP PLC
(COMPANY REGISTRATION NUMBER 2774722)
If you are booking
a Room or Airfare in isolation, please ask for details of applicable terms and
conditions at the time of booking. Please note these booking terms and
conditions only apply to Holidays.
In the following
information “us” “we” and “our” means The Global Travel Group Plc “you” and
“your” means you and all members of your party (including anyone who is added or
substituted at a later date.)
CHOOSING YOUR HOLIDAY
It is extremely
important that you choose the holiday that is right for you. Our staff are
always happy to advise but this can only be an opinion. If you are unsure about
the suitability of a holiday you must seek supplementary information which can
be obtained from sources such as libraries, tourist offices and the internet.
ACCOMMODATION/RESORT
DESCRIPTION
We categorise all
accommodation to give a general guide. Please note standards can vary between
accommodation of the same class in different countries and even in the same
country. For example city accommodation may generally have higher standards
than beach resort accommodation. It is important to read carefully the
individual accommodation descriptions. A comparison of cost may also give some
idea of how accommodation in the same resort/country
is likely to
compare in terms of general standards. Accommodation, whatever the rating, is
based on a twin or double standard room, unless otherwise stated.
INFORMATION
ACCURACY
The brochure was
sent to print in December 2006 and at that date descriptions of resorts/hotels
were correct. However, due to the ongoing development of some resorts/hotels,
subsequent changes can happen resulting in facilities being unavailable and/or
building work being started. Tours or excursions may change as a result of
local conditions. These are beyond our control
but we endeavour to
provide you with up-to-date information. Please note we may be notified AFTER
changes have occurred. Flight times and carriers are given for guidance only as
there may be changes. Final details will be shown on your tickets.
AREAS SURROUNDING
ACCOMMODATION
Please note that
areas surrounding the accommodation including for example the sea, beach, roads
and landscape do NOT form part of the holiday description and have NOT been
inspected. You are responsible for taking responsibility for the safety of
yourself and members of your party.
SINGLE/TWIN OR
DOUBLE ROOMS
It is an unfair
fact of life that single travellers often have to pay over the odds for a room.
We have negotiated some super deals and are delighted to offer you some of the
widest choice of single saver offers in the market today.
However please note
that the standard and location of these single rooms is not always as good as
that of twin/double rooms even when you pay the single supplement.
TRIPLE/QUAD ROOMS
A third or fourth
person sharing a room either occupies existing beds or has an extra bed (which
may be of camp bed style or a sofa bed) placed in a double/ twin room. As
conditions may be cramped you may wish to consider booking additional rooms.
BOOKING A ROOM FOR
EARLY ARRIVAL OR LATE DEPARTURE
Generally, your
accommodation will be available from 2pm on the date of arrival, and is to be
vacated between 10am and noon on the date of departure, irrespective of your
arrival or departure times. Should you wish your room to be available outside
of these times it may be possible to reserve the room at the time booking. This
is subject to availability and could incur additional costs which are normally
paid locally. Should we not be able to accommodate
your request, you
may also ask at reception (if applicable) on your date of arrival or at any
time during your stay.
ROOM
UPGRADE/HONEYMOON/ANNIVERSARY OFFERS
When the offer of a
room upgrade is mentioned, it is usually an upgrade to the next category of
room (not suite) available within the establishment. We will of course do
everything possible to arrange this, but it is not always possible to guarantee
the provision of, for example, a double bed for honeymoon couples. In order to
qualify for any offers your stay and/or holiday must be
started and
completed within the date band as specified.
PASSPORTS/VISAS
British citizens
will need a full 10 year passport to travel to the destinations we feature and
are generally required to have 6 months remaining on it after the date of
return. Please note all children are now required to have their own passports.
Some destinations also require visas. We recommend you seek advice from the
Foreign Office regarding your holiday destination prior
to booking your
holiday. If you or any member of your party does not hold a British/EU
passport, you must check passport and visa requirements with the Embassy or
Consulate of the country(ies) to or through which you are intending to travel.
We regret we cannot accept any liability if you or any member of your party are
refused entry onto any transport or into any country
due to failure on
your part to carry correct documentation. If failure to have any necessary
travel or other documents results in fines, costs, surcharges or other
financial penalty being imposed on or incurred by us or we incur any expense as
a result, you will be responsible for reimbursing us
accordingly.
HEALTH
You should take
up-to-date health advice about the health precautions you will need to take
prior to departure. Information on health is contained in the Department of
Health’s leaflet (Health Advice for Travelers) which can be obtained by telephoning
0800 555 777. Further information can be obtained by visiting www.hpa.org.uk OR
www.fco.gov.uk . Standards of hygiene and
safety in other
countries may differ from those in the UK so please take care, particularly
with your choice of food or drink.
CHILDREN ON HOLIDAY
Discounts are
available for children and offers are subject to availability of triple or quad
rooms. Please note infants under the age of 2 years on the date of return
flight may pay a fee when travelling in economy class (other classes of air
travel are available on request), please ask at the time of booking. This fee
is for an infant sitting on an adults lap. There is no entitlement to a
separate seat on the aircraft for an infant if the flight is full.
International airline regulations
allow only one
infant per adult. Any charge for a baby cot in the room and supplementary board
basis are mostly paid by the guest direct to the establishment. Some
destinations, owing to their lack of special child or medical facilities may
not be suitable for very young children but we will be happy to advise which
accommodation or resorts we think are most suited to your requirements. Should
any child qualify for a “Free Child Place” (where applicable) it should be
noted that the same are normally required to share the same room as their
parents. On some occasions, the child may also be required to share the same
bed.
HOLIDAY SEASONS
Most of the
destinations we feature/advertise are available all year round.
However in low
season it may be necessary for establishments to scale down or even withdraw
some of their facilities. During peak periods, establishments often experience
full occupancy which may result in a livelier atmosphere and slower service.
PUBLIC HOLIDAYS
Religious
festivals, public holidays and local events may affect the provision of facilities
and entertainment. We suggest that you take this into consideration when
selecting your departure date. We will be happy to advise you at the time of
booking. For additional information, please consult local libraries, tourist
offices and/or the internet.
OTHER GUESTS
Many
establishments, especially in cities and major beach resorts, accommodate conventions
and conferences. Also, at certain times of the year, some destinations have an
influx of groups such as students, associations or clubs.
The accommodation
we feature is often shared with guests from many other countries with different
cultures and customs and we have no control over the acceptance of bookings at
the accommodation we feature other than our own. We are, therefore, unable to
accept responsibility for any limitation of facilities due to such groups or
inconvenience that their activities may cause
you.
MEALS
Meals if included
are based on table d’hote menus or a meal voucher system unless specified
otherwise. Holidays which include main meals generally commence with dinner on
the day of arrival at your accommodation, terminating with breakfast (on half
board) or lunch (on full board) on the day of departure.
No refunds on meals
“not taken” can be given. Special diets of any kind (including vegetarian) can
seldom be catered for adequately within the constraints of a table d’hote menu
and cannot be guaranteed. Please note, if you book accommodation on an
“all-inclusive” basis, accommodations differ in their “all-inclusive” offerings
and this will be detailed to you at the time of booking. Assumptions should not
be made that accommodations booked on this basis will include for example
“branded” spirits i.e. they may offer local alternatives.
UNUSED SERVICES
Please note that we
can NOT offer refunds for those services, including meals, you choose not to
use during your holiday. Any changes that you may make when on holiday will
incur additional charges.
FLIGHTS:
There are varying
types of flights that we may book as part of your package i.e. Charter, No
Frills, Full Published, Inclusive Tour and Consolidated flights.
Any flight element
of your holiday is provided by an independent supplier or airline. Each
supplier/airline have their own terms and conditions. Some of these terms and
conditions may limit or exclude the supplier/airlines liability to you, usually
in accordance with applicable International Conventions (see “Our
Responsibilities”). Copies of the relevant parts of these terms and conditions are
available on request from us or the supplier/airline concerned.
Please note: the
carrier reserves the right to refuse carriage to any person who has acquired a
ticket in violation of applicable law or carriers’ tariffs, rules or
regulations. Right of refusal may now be granted to airlines under new and stringent
anti-terrorism laws.
WE WOULD LIKE TO
DRAW YOUR ATTENTION TO THE FOLLOWING:
CHARTER FLIGHT:
A charter flight is
invariably where an ATOL licensed Tour Operator such as AVRO, Unijet, Freedom Flights
or Thomas Cook etc has “chartered” their own aircraft. Charter flights are most
common to “beach /sunshine” destinations, however they should not be confused
with “No Frills Airlines” who may fly to the same destination.
Charter Flight
Conditions:
Full terms and
conditions relating to individual charter airlines may be found in the relevant
charter airline brochures or available on request from us or the supplier
concerned. By booking with us, you are agreeing to these terms and conditions.
NO FRILLS FLIGHT:
A “No Frills”
flight may be one of the following Airlines: Easyjet, BMI Baby, Flybe, Jet2 and
Ryanair. “No Frills” Airlines are most common to “city and beach/sunshine”
destinations where the flight time is normally less than 3 hours.
No Frills Flight
Conditions
It should be noted,
that “No Frills” airlines operate independently of each other and are normally
quite inflexible. Furthermore, they will invariably charge more for amendments
once the booking has been made and levy “severe” cancellation charges. By
allowing or asking us to book a “No Frills” flight on your behalf, we regret
and you accept that we are unable to take any
responsibility for
flights changes, or cancellation made to any part of your reservation by the
“No Frills” airline. For the avoidance of doubt, when we book a “No Frills”
flight on your behalf, you are agreeing to the “No Frills” airline booking
conditions. We will, of course, endeavour to change / amend all other
components of your package without charge through co-operation
with our suppliers
in the event of a cancellation or change by the “No Frills” airline, however,
cannot guarantee this will be the case. We are, therefore, obliged to inform
you that compared to charter airlines, your reservation carries financial risk.
We would also like to refer you to “Changes or Additions to Your Holiday” -
FULL
PUBLISHED/CONSOLIDATED/INCLUSIVE TOUR FLIGHTS
A “Full
Published/Consolidated or inclusive tour” flight is normally identified as a
flight operated by a “National Carrier” such as British Airways, KLM, Air New
Zealand, Cathay Pacific etc.. “Full/Published/Consolidated” flights are most
common to major city destinations throughout the world.
Full
Published/Consolidated & Inclusive Tour Flight Conditions
When we book a
“Full Published/Consolidated” flight your behalf, it should be noted Full
Published/Consolidated airlines normally levy “severe” cancellation/ amendment
charges dependent on the type of ticket booked. We would also like to refer you
to “Changes or Additions to Your Holiday”
UPGRADING YOUR
FLIGHT & FLIGHT SEAT REQUESTS
Unless you have
pre-booked your seats (where this facility is available), it may not be
possible to obtain seats together. Please bear in mind that even when you do
pre-book seats, in most cases we will not be able to confirm the actual seat
numbers or position on the aircraft. Where possible, we will offer you a
further range of upgrade options designed to give you a more comfortable
journey at a
reasonable supplement.
DIRECT FLIGHTS
The flight routings
used in connection with our holidays may be based on special fares which do not
necessarily take the most direct route. Some itineraries require a change of
aircraft on route. A flight that is described as direct is one where there is
no need to change aircraft during the journey. However stops may be made en
route for re-fuelling or to let passengers on and/or off.
Details of any
stops will be given on your itinerary. Please check with your Travel Agent
and/or our Sales staff at the time of booking.
FLIGHT CHANGES
Unfortunately,
airlines may occasionally change the type of aircraft on a particular flight
without advance warning. Flight timings and days of operation are subject to
change and we will advise you of any significant change as soon as we ourselves
are informed by the airline. Minor timing changes will be shown on the flight
tickets, which you should check carefully when received. It is possible that
flight times may be changed even after tickets have been dispatched - we will
contact you as soon as possible if this occurs. We are not always in a position
to confirm the airline, aircraft type and airport of destination which will be
used in connection with any flight included in your holiday. When this information
is provided at the time of booking or subsequently, it is subject to change.
Any such change will not entitle you to cancel or change to other arrangements
without paying our normal charges. We cannot be held responsible
for airline
rescheduling/ re-routing flights via other airport/destinations following your
confirmation of booking. Unfortunately, Airlines who re-route flights are not
obligated to make a refund or reduction of any kind should a change to your
original itinerary take place.
FLIGHT DELAYS
In the event of a
flight being delayed we will normally arrange for the following to be provided,
whenever reasonably practical, and subject to the airport being able to cater
for this: - over 4 hours, an appropriate meal, and for delays of at least 8
hours extending beyond midnight, overnight accommodation will be provided
whenever reasonably possible. However, this will depend on such factors as the
type of flights you have booked (please see FLIGHTS section
above) expected
length of delay, local availability of accommodation, immigration
rulings etc. Where
long flight delays will result in lost holiday time, no refunds are given by
accommodation owners for unused accommodation, as rooms are held for delayed
arrivals, not re-let. Similarly airlines do not offer compensation for flight
delays. It is in recognition of the above that your holiday travel insurance
policy normally offers monetary compensation for flight
delays.
SMOKING ON FLIGHTS
The majority of
airlines have introduced a total no smoking ban on most or all of their
flights. Please ask at the time of booking if this information is important to
you.
SPECIAL REQUESTS
Where special
requests i.e. dietary requests, room location, twin or double bedded room, a
particular facility at an accommodation, flight seat requests and/or particular
meals etc. are an important factor in the choice of a holiday, you must advise
us when the booking is made. We are happy to pass your request on to the
relevant supplier but cannot guarantee that it will be met.
We will pass on any
dietary requests to airlines but we recommend that you check directly with the
airline once your tickets have been issued.
Confirmation that a
special request has been noted or passed on to the supplier or the inclusion of
the special request on your confirmation invoice or any other documentation is
not confirmation that the request will be met.
Unless and until
specifically confirmed, all special requests are subject to availability.
We regret we cannot
accept any conditional bookings, i.e. any booking which is specified to be
conditional on the fulfillment of a particular request.
All such bookings
will be treated as “standard” bookings subject to the above provisions on
special requests.
TRANSFER VOUCHERS
Please note, where
applicable, transfer vouchers will be issued prior to your departure and it is
essential that you are able to produce this document to those requiring proof
at time of transfer/s.
IF YOU ARE DISABLED
We are not a
specialist in offering holidays for disabled customers however we are happy to
give you advice and will try to cater for your needs. In order to assist, we
must at the time of booking be provided with full details in writing regarding
your disability and any special requirements as a result of this.
Where applicable,
an appropriate medical form will be sent to you for this purpose and once
returned will be passed onto your airline and/or accommodation supplier.
OUR STAFF
We pride ourselves
on the quality and friendly professionalism of our staff. We are committed to
continually try and improve our level of service, which may sometimes involve
the recording of telephone calls.
YOUR COMMITMENT TO
US
When you or your
Travel Agent wish to confirm a holiday booking you must, if requested, sign a
booking form and pay the required deposit which will be advised to you at that
time. If you book within 10 weeks of departure please note that the full
balance is payable at the time of booking. By making a booking you are
confirming that you understand and have accepted our Terms and
Conditions which
are the basis of the contract between us.
YOUR CONTRACT
When a booking is
made the “lead name” on the booking guarantees that he/she has the authority to
accept these terms and conditions on behalf of the other passengers in the
party. Your contract is with The Global Travel Group Plc. When all appropriate
payments and, where required, a signed booking form have been received from
you, your holiday will, (subject to availability) be confirmed by the issue of
a confirmation invoice. When we have issued
the confirmation invoice
a contract will exist. Please check this invoice carefully as soon as you
receive it. Contact your originating booking office immediately in the event of
a discrepancy. If you wish to change your holiday at a later date you may incur
additional fees. The contract is governed by English Law and the jurisdiction
of the English Courts. You may choose the jurisdiction of Scotland or Northern Ireland if this is where you live. All brochure descriptions are made in good
faith. Every care is made to ensure accuracy, however advertised information
and prices may have changed by the time you come to book your holiday. You must
therefore
ensure you check
ALL details of your chosen holiday (including the price) with us at the time of
booking.
PRICES
We reserve the
right to make changes to and correct errors in advertised prices at any time
before your holiday is confirmed. We will advise you of any error of which we
are aware and of the then applicable price at the time of booking. The prices
we advertise may be based on specially negotiated/charter/ no
frills/published/consolidated airfares which quite often have to be
booked in a
specific airline booking class. At the time of booking, if there is a lack of
availability in the specified class on any particular flight, we will endeavour
to secure seats for you in an alternative economy class and the applicable flight
supplement will be advised to you at that time. Once the price of your chosen
holiday has been confirmed at the time of booking, then subject to the correction
of errors, we will only increase or decrease the price in the following circumstances.
Price increases or decreases after booking will be passed on by way of a
surcharge or refund. A surcharge or refund (as applicable) will be payable,
subject to the conditions set out in this clause, if transportation costs or
dues, taxes or fees payable for services such as landing taxes or embarkation
or disembarkation fees at ports or airports increase or decrease or our costs
increase or decrease as a result of any adverse or favourable
changes in the
exchange rates which have been used to calculate the cost of your holiday. Even
in the above cases, only if the amount of the increase in our costs exceeds 2%
of the total cost of your holiday (excluding insurance premiums and any
amendment charges), will we levy a surcharge. If any surcharge is greater than
10% of the cost of your holiday (excluding insurance premiums and any amendment
charges), you will be entitled to cancel your booking and
receive a full refund
of all monies you have paid to us (except for any amendment charges) or
alternatively purchase another holiday from us as referred to under “Changes
and Cancellation by us”. If a surcharge is payable, there will in addition be
an administration fee of £1 per person together with an amount to cover agents’
commission. Although insurance (where purchased through us) does not form part
of your contract with us or of any “package”, we will consider an appropriate
refund of any insurance premiums you have paid us if you can show you are
unable to use/reuse or transfer your policy in the event of cancellation or
purchase of an alternative holiday. You have 14 days from the issue date
printed on the surcharge invoice to tell us if you want to choose option (b) or
(c) as set out under “Changes and Cancellation by us” below. If
you do not tell us
that you wish to choose either of these options within this period of time, we
are entitled to assume that you do not wish to do so and will pay the
surcharge. Any surcharge must be paid with the balance of the cost of the
holiday or within 14 days of the issue date printed on the surcharge invoice,
whichever is the later. Please note that travel arrangements are not always
purchased in local currency and some apparent changes have no impact on the
price of your travel due to contractual and other protection in place. We
promise not to levy a surcharge within 30 days of departure. You must make
payment for any Hotel extras (such as incidental charges, meals, meal supplements,
mini-bar, dry cleaning and laundry) prior to your departure from
the hotel. Rates
differ according to season. All rates are quoted in Great Britain Pounds unless
otherwise stated. Any subsequent change to the basis of your reservation shall
be due in Great Britain Pounds unless other wise stated. All travellers are
responsible for paying their hotel, airline, tours, car rentals and cruises,
custom fees, gratuities, and hospitality fees associated with
their itineraries.
PEAK SEASON
SUPPLEMENTS
During peak periods
such as Christmas and Easter, you may find that supplements are added to the
cost of your holiday. The supplements may be for certain holiday departures
and/or accommodation on specific dates. They do not necessarily indicate that
additional services will be provided. The cost of these supplements will be
quoted to you at the time of booking.
OUR
RESPONSIBILITIES
(1) We promise to
make sure that the holiday arrangements forming our contract with you will be
provided with reasonable skill and care. Subject to these booking conditions,
we will accept responsibility if, for example, you suffer death or personal
injury or your contracted holiday arrangements are not provided as promised or
prove deficient as a result of the failure of ourselves, our employees, agents
or suppliers to use reasonable skill and care in providing
your contracted
holiday arrangements. Please note it is your responsibility to show that
reasonable skill and care has not been used if you wish to make a claim against
us. In addition, we will only be responsible for what our employees, agents and
suppliers do or omit to do if they were at the time acting within the course of
their employment (for employees) or carrying out
work we had asked
them to do (for agents and suppliers). (2) We will not be responsible for any
injury, illness, death, loss (for example loss of enjoyment), damage, expense,
cost or other sum or claim of any description whatsoever which results from any
of the following: - - the act(s)
and/or omission(s)
of the person(s) affected or any member(s) of their party or - the act(s)
and/or omission(s) of a third party not connected with the provision of your
holiday and which were unforeseeable or unavoidable or - “circumstances beyond
our control” as defined below.
(3) Please note we
cannot accept responsibility for any services which do not form part of our
contract. This includes but is not limited to any additional services or
facilities which your hotel or any other supplier agrees to provide for you or
excursion you purchase in resort. In addition, regardless of any wording used
by us in any advertising, in any of our brochures or elsewhere,
we only promise to
use reasonable skill and care as set out above and we do not have any greater
or different liability to you.
(4) The promises we
make to you about the services we have agreed to provide or arrange as part of
our contract - and the laws and regulations of the country in which your claim
or complaint occurred - will be used as the basis for deciding whether the services
in question had been properly provided. If the particular services which gave
rise to the claim or complaint complied with local laws and regulations
applicable to those services at the time, the services will be treated as
having been properly provided. This will be the case even if the services did
not comply with the laws and regulations of the UK which would have applied had
those services been provided in the UK.
(5) As set out in
these booking conditions we limit the maximum amount we may have to pay you for
any claims you may make against us. Where we are found liable for loss of
and/or damage to any luggage or personal possessions (including money), the
maximum amount we will have to pay you is £50 per person affected, as you are
assumed to have taken out adequate and appropriate travel insurance. For all
other claims which do not involve death or personal injury, if we are found
liable to you on any basis, the maximum amount we will have to pay you is twice
the price (excluding insurance premiums and amendment charges) paid by or on
behalf of the person(s) affected in total unless a lower limitation applies to
your claim under sub clause (6) below. This maximum amount will only be payable
where everything has gone wrong and
you have not received
any benefit at all from your holiday.
(6) In respect of
international travel, by air, sea and rail, our liability will be limited as if
we were carriers under the following Conventions: The Warsaw Convention and the
Montreal Convention (international travel by air); The
Berne/Cotif
Conventions (rail travel); The Athens Convention (international travel by sea)
and/or The Paris Convention (accommodation arrangements). When making any
payment, we are entitled to deduct any money which you have received or are
entitled to receive from the transport provider or hotelier for the complaint
or claim in question. Copies of the applicable Conventions are available from
us on request.
(7) Please note, we
cannot accept any liability for any damage, loss, expense or other sum(s) of
any description (1) which on the basis of the information given to us by you
concerning your booking prior to our accepting it, if it was not foreseeable
that you would suffer such loss/incur such expense OR (2) which did not result
from any breach of contract or other fault by ourselves
or our employees
or, where we are responsible for them, our suppliers. Additionally we cannot
accept liability for any losses or expenses which relateto any business.
(8)Should you
become ill while on your holiday, you must, in addition to reporting your
illness to the accommodation provider or other supplier, consult a local doctor
and also consult your GP upon your return to the UK. If this results in a claim
against us, you must provide us with details of both the local doctor whom you
saw and your GP, together with written authority for
us to obtain a
medical report from both doctors.
(9) You must
provide ourselves and our insurers with all assistance we may reasonably
require. You must also tell us and the supplier concerned about your claim or
complaint as set out below. If asked to do so, you must transfer to us or our
insurers any rights you have against the supplier or whoever else is
responsible for your claim or complaint (if the person concerned is under 18,
their parent or guardian must do so). You must also agree to cooperate fully
with us and our insurers if we or our insurers want to enforce any rights which
are transferred.
SECURITY, HEALTH
AND SAFETY
We take the safety
and security of our customers seriously. If the Foreign Office advises that
people should not visit a particular country we will tell you and try to
arrange an alternative holiday for you. You may wish to check information issued
about your holiday destination. This information can be found on BBC2 Ceefax,
on the internet at www.fco.gov.uk, OR BY CALLING 0845 850 2829. Standards of
hygiene and safety in other countries may differ from those in the UK so please take care, particularly with your choice of food or drink. The suppliers we
use are required to meet local health and safety standards and wherever
possible we work with our suppliers to raise standards.
However you must
take all reasonable precautions to protect yourself while on holiday. In
particular note all fire procedures (alarm systems may not always be present),
the design of swimming pools (lifeguards are unlikely to be present) the height
of balconies (which may be lower than expected) and patio & glass doors
(toughened glass & warning stickers may not be present). We recommend that
strict supervision is given AT ALL times to infants, children
and teenagers.
Where our agents/representatives recommend or use establishments as part of
their resort services to you, please note their use of such establishments is
operated in good faith and based upon their own views and experiences and
therefore contain elements of subjective opinion. These may NOT have been
checked out by us. Crimes against people and property are
a fact of life
throughout the world and it is advisable that you are extra vigilant and take
extra precautions. Travellers have the same responsibility for your own
personal safety as you do at home.
PAYING FOR YOUR HOLIDAY
After your booking
is accepted and where applicable a deposit received, a balance invoice will be
sent to you detailing the total cost due. Full payment is due not less than 10
weeks prior to departure. If you do not make all payments in full and on time,
we reserve the right to cancel your booking and cancellation charges will
apply. If you make a booking within 10 weeks of your
departure date, you
must pay the full cost of the holiday at the time of booking. All monies paid
to an authorised agent for your holiday with us will be held on our behalf
until they are paid to us or refunded to you.
CHANGES OR
ADDITIONS TO YOUR HOLIDAY
If you wish to
change any part of your holiday arrangements after the invoice has been issued,
we will do our utmost to make that change, however, we would like to advise you
that it may not always be possible. Any request for changes must be made in
writing by the “lead passenger” or his or her travel agent. If it is possible
to make the change, it will be subject to an administration charge which will
be notified to you at that time together with any costs or charges incurred or
imposed by any of our suppliers. You should be aware that there may be extra
charges applicable dependent on the change you make. Full
Published/Consolidated and No Frills airlines normally regard name changes
after tickets have been issued as a cancellation and rebooking, and any alteration
may incur a 100% cancellation charge. We would like to draw your
attention to the
above flight conditions as these conditions vary from other components of your
holiday. Please note it may not be possible to make changes within 28 days of
your scheduled departure date.
TRANSFERRAL OF
BOOKINGS
If you are unable
to travel, in certain circumstances which we consider reasonable
we may allow you to
transfer your booking to another party. Where
a transfer to a
person of your choice can be made, all costs and charges
incurred by us
and/or incurred or imposed by any of our suppliers as a result
together with an
amendment /administration fee which will be notified to you
at the time must be
paid before the transfer can be affected.
IF YOU WISH TO
CANCEL YOUR HOLIDAY
If you or anyone on
your holiday booking decides to cancel any part or all of
your holiday, we
must be notified of this decision in writing (not email) by the
“lead passenger”.
The cancellation will take effect from the day the written confirmation is
received. Please note that if you cancel after the receipt of your travel
documents, no refund will be given unless unused tickets are returned to The
Global Travel Group Plc. The following scale of charges will apply depending on
when the notification of cancellation is received and which
component of your
holiday you are cancelling. You should be aware that Hotels may apply higher
cancellation charges if a special event is taking place at that time and this
will be advised to you at the time of booking. For cancellation of: a)Charter
/No Frills/ Full Published/Consolidated/inclusive tour Flight Element– The
airlines cancellation charges (in accordance with their own conditions) will
apply. Details of these are available on request. Please
also note the
conditions listed above under “FLIGHTS” If you have taken advantage of a
special airline fare and paid a higher non-refundable deposit, the cancellation
charge payable by you will be the higher of this deposit or the appropriate
cancellation charge referred to above.
b) Accommodation
& Other Elements
Prior to 70 days:
Deposit forfeited
69 – 42: 30% of
total cost of accommodation /elements cancelled
41 – 34: 70% of
total cost of accommodation /elements cancelled
33 - 7: 90% of
total cost of accommodation / elements cancelled
Less than 7 days:
100% of total cost of accommodation / elements cancelled
Please note:
Suppliers cancellations charges may be more than the deposit we have asked you
to pay. In these circumstances we reserve the right to pass on any additional
fees to you.
Please note: The
reason for your cancellation may be covered by your insurance policy. Please
contact your insurance provider to clarify.
CHANGES AND
CANCELLATION BY US
We start planning
the holidays we offer many months in advance. Occasionally, we have to make
changes and sometimes we may even have to cancel confirmed bookings. We reserve
the right to do so at any time and we shall inform you of any changes at the
earliest possible time. Most changes are minor but occasionally, it may be a
“significant change”. A significant change is a change made before departure
which include; a change of accommodation to that of a lower official
classification or standard for the whole or a major part of the time you are
away; or a change of accommodation area for the whole or a major part of the
time you are away; or an alteration to your scheduled time of departure or
return of more than 12 hours. Please note, where your booking includes a “no
frills flight”, changes imposed by the airline (for example, change of
departure or return time or UK or overseas airport) and the consequent effect
on your holiday will not generally be treated as “significant changes” in
accordance with this clause as your booking with us is made on the basis that
you accept the airline’s right to make such changes without liability on our
part – See No Frills Flight above.
If there is time to
do so before departure, we will offer you the choice of the following options:-
(a) (for significant
changes) accepting the revised arrangements (b) purchase an alternative holiday
from us, of a similar standard to that originally booked if available. Where
possible, we will offer you at least one alternative holiday of reasonably
equivalent or higher standard for which you will not be asked to pay any more
than the price of the original holiday. If this holiday is in fact cheaper than
the original one, we will refund the price difference. If you do not wish to
accept the holiday we specifically offer you, you may choose any of our other
available holidays. You must pay any additional price if you choose this
option.
(c) cancelling or
accepting the cancellation in which case you will receive a full and quick
refund of all monies you have paid to us. In these circumstances, if you wish
to accept the reasonable alternative or cancel your holiday, you must inform us
within the specified time, or if the time is not specified, within 7 days. If
you do not do so, we reserve the right to assume that you wish to accept the
reasonable alternative. If we have to make a significant change or cancel, we
will (as a minimum where compensation is due), pay you the compensation
payments set out in the table below depending on the circumstances and when the
significant change or cancellation is notified to you subject to the following
exceptions.
No compensation
will be payable and the above options will not be available if we cancel as a
result of your failure to comply with any requirement of these booking
conditions entitling us to cancel (such as paying on time) or if the change
made is a minor one.
Period before
departure Compensation per person a significant change or
cancellation is
notified to you;
More than 56 days:
nil
56-29 days: £10
28-14 days: £15
less than 14 days
£20
Very rarely, we may
be forced by "circumstances beyond our control" (see below) to change
or terminate your holiday after departure but before the scheduled end of your
time away. This is extremely unlikely but if this situation does occur, we
regret we will be unable to make any refunds (unless we obtain any refunds from
our suppliers), pay you any compensation or meet any costs or expenses you
incur as a result.
Please note the
above options are not available where any change made is a minor one.
CIRCUMSTANCES
BEYOND OUR CONTROL
We will not be
liable to you and compensation will not be payable if we are forced to cancel,
delay or in any way change your holiday as a result of unusual and/or
unforeseeable circumstances which are beyond our control or the control of our
suppliers, the consequence of which could not be avoided even if all due care
had been taken. Such circumstances are likely to include (but not limited to)
technical problems with transport, changes imposed by rescheduling or cancellation
of flights by an airline or main charterer, the alteration of the airline or
aircraft type, war or threat of war, civil strife, political unrest, government
action, industrial disputes, natural disaster, bad weather, actual or
threatened terrorist activity.
US
GOVERNMENT LEGISLATION
(Advanced Passenger
Information Scheme) If you are travelling to or transiting (over 8 hours)
through the US, Government legislation (Advanced Passenger Information Scheme)
requires them to provide the following information at check-in: • Address while
in the USA (including post code)
• First Name (as on
passport)
• Surname (as on
passport)
• Gender
• Date of Birth
• Nationality
• Passport Number
and Alien Resident Card (Green Card) if applicable
• Country of issues
of Passport and Alien Resident Card (Green Card) if applicable.
Clients who are
backpacking or on a fly-drive holiday must also provide details of their
intended destination. Those connecting to flights outside the US, or boarding cruise ships, are also required to supply details of their plans. We recommend
that you check in earlier than usual, to allow for processing of information by
the airlines.
BUILDING AND
DEVELOPMENT WORK
Many accommodations
and resorts are continuing to develop, sometimes rapidly and intensively and
often with little or no advance warning. Whilst we have no control over such
work, it is important to us that you are aware of any significant
building/refurbishment work that may be going on during your stay and we will
endeavour to notify you of any activity as soon as possible, however near to
your departure this may be.
WATER/ELECTRICAL
SUPPLIES
In many of the less
sophisticated destinations we feature, the water and electricity services
struggle to keep up with the increased demands from tourism.
Limited rainfall
can put further pressure on their provision. Establishments do everything
possible to maintain full services. However, occasional power cuts and/or water
restrictions may be experienced.
ACCOMMODATION
In many
establishments, especially beach resorts ‘insects’ in the rooms (i.e. cockroaches
etc) are almost inevitable. It should by no means be taken as a sign of
dirtiness, simply as a fact of life in these destinations. Furthermore, views
from some accommodation may be partly obscured by palm trees and other
vegetation that can grow very quickly in tropical climates.
WATERSPORTS AND
OTHER ACTIVITIES
Many establishments
offer water sports and other sporting activities, in some cases these may be
free of charge. Please note that in the interests of your personal safety, the
operators of these activities may require that you demonstrate your competence
(for example a swimming test) prior to commencement and reserve the right to
refuse participation for any reason if they feel this may compromise your or
another guests safety. You should also ensure that you are adequately insured
prior to venturing into such activities. We do not recommend the use of
mopeds/motorcycles and cannot be held responsible for your safety.
HOLIDAY
INSURANCE
You MUST take out
fully comprehensive travel insurance. It will normally cover you in the event
of cancellation against loss of deposit or cancellation fees and for medical
costs in the event of your becoming ill or having an accident whilst on
holiday. There are some restrictions on insurance, for example pre-existing
medical conditions and you should advise the insurance provider of these at the
time the policy is taken out. It is your responsibility to ensure that the
insurance cover you purchase is suitable and adequate for your particular needs.
BEHAVIOUR
Most people go on
holiday for rest and relaxation, so if in our reasonable opinion or in the
opinion of any airline pilot, accommodation owner/manager, tour leader or any
other person in authority, your behaviour is causing or is likely to cause
danger or damage to property or is persistently affecting the enjoyment of
others, we reserve the right to terminate your holiday. In these circumstances,
no refund, compensation or any costs or expenses you may incur as a result of
us terminating your booking will be paid. If your actions or those of any
member of your party cause damage to the accommodation in which you are
staying, you agree to fully indemnify us against any claim (including legal
costs) made by the accommodation owner. Finally, you are also liable to make a
reimbursement to the accommodation provider for any damage caused, before you
end your stay.
BOOKING IF YOU ARE
UNDER 18
It is a condition
of our accepting your booking that the person who makes it is at least 18. We
are entitled to assume that this is the case. At our discretion, we may accept
a booking from someone who is 16 or 17 and not accompanied by an adult
providing we have written confirmation from their parent or guardian that they
may travel, that the parent or guardian will accept responsibility for the
booking and that the party does not include anyone who is under 16. We are
entitled to cancel any booking which is made in breach of any of these
requirements. In this case, full cancellation charges will apply.
Please note if
booking into a Las Vegas hotel you must be 21 years of age.
LOST ITEMS
If you lose any
personal items whilst on holiday, please obtain a written report from the local
representative (where applicable), or police, to help with any insurance claim
on your return.
IF YOU HAVE A
COMPLAINT WHILE YOU ARE ON HOLIDAY
If you have cause
for complaint whilst on holiday, you must complete a report form whilst in
resort and bring the complaint to the attention of the local representative or
agent (if there is one) who will endeavour to rectify the situation. If there
is no local representative or agent, you must contact us on the emergency
number below. It is strongly advised that you also communicate the complaint to
the supplier of the services in question. Please note that it is unreasonable
not to take action whilst on holiday, to then write a letter of complaint upon
return. If your complaint was not rectified in resort, the lead passenger must
write to the agent who made the booking within 28 days of your return from
holiday giving your booking reference and concise details of your complaint. If
you fail to follow the above procedure we will have been deprived of the
opportunity to investigate and rectify your complaint in resort.
This may affect
your right to compensation under this contract.
24 HOUR EMERGENCY
NUMBER
Our 24 hour
EMERGENCY duty office number is 0044 7919887614
FINANCIAL
PROTECTION
We are a fully
bonded ATOL holder, ATOL number 3973. For further information, visit www.atol.org.uk.
